Professional Experience
Current Role
Business Solutions Specialist
Mindgrub
2024 - Present
Leading proposal development processes and building AI-powered solutions to support sales and business development. Focus on creating tailored responses aligned with client goals and optimizing development workflows through technology.
Key Achievements
- Lead proposal development process, creating tailored responses aligned with client goals
- Build AI-powered prototypes for prospects to demonstrate concepts and support sales
- Conduct AI training sessions to help colleagues adopt productivity-enhancing tools
Core Responsibilities
- Manage web and app proposal development, including needs analysis and solution architecture
- Use AI tools and automation to optimize development workflows and reduce errors
- Serve as an AI expert, advising teams on best practices and technology implementation
Professional Journey
Customer Success Associate
Stella Source
Led user success initiatives through active communication and feedback gathering for product improvements. Spearheaded cross-team collaboration and internal AI knowledge sharing, including biweekly newsletter.
Key Achievements
- • Developed technical documentation to optimize manufacturing analysis and decision-making
- • Created technical resources to assist users in analyzing manufacturing processes
- • Led cross-team collaboration and internal AI knowledge sharing initiatives
Venture for America Fellow
Venture for America
Two-year fellowship program focused on entrepreneurship and startup operations. Gained hands-on experience in fast-paced environments where resource optimization and creative problem-solving are essential. Note: Venture for America ceased operations in 2024.
Skills Developed
- • Startup operations and scaling
- • Resource optimization
- • Rapid prototyping and iteration
- • Market analysis and business planning
Innovation Ecosystem
- • Innovation Depot Voltage program participant
- • Customer discovery and business modeling
- • Birmingham startup ecosystem involvement
Transaction Coordinator
Opendoor
Managed large-scale home transaction portfolio, serving as primary contact for title/escrow teams. Reviewed and reconciled closing documentation while identifying process improvements.
Key Achievements
- • Managed millions in transaction portfolio value
- • Analyzed transaction data to create weekly business reports for sales and support leadership
- • Streamlined closing processes and improved operational efficiency
Leadership & Community
Phoenix Boys Club
Founder | 2025 - Present
Building community to connect young guys in Phoenix through networking, activities, and mutual support. Demonstrates commitment to community building and helping others navigate professional and personal growth.
Music Club at GCU
Founder & President | 2019 - 2021
Founded and led student organization at Grand Canyon University, coordinating events, managing budgets, and building partnerships with campus organizations. Experience demonstrates leadership capabilities and connection to Phoenix educational community.
Education
Bachelor of Science in Finance
Grand Canyon University
Phoenix, Arizona
Class of 2021
Relevant Coursework: Financial Analysis, Data Analytics, Business Operations, Statistical Modeling, Investment Analysis, Risk Management
Core Competencies
Business & Analytical Expertise
- Financial Analysis & Modeling
- Data-Driven Decision Making
- Process Optimization
- Stakeholder Communication
- Customer Success Management
Leadership & Community Building
- Organizational Leadership
- Community Engagement & Building
- Mentorship & Collaboration
- Event Coordination & Management
- Cross-functional Team Leadership
Technology & Innovation
- AI & Emerging Technologies
- Business Intelligence Tools
- Content Creation & Distribution
- Digital Platform Management
- Workflow Automation
Industry Knowledge
- Real Estate Transactions (Millions in portfolio value)
- Startup Ecosystems & Entrepreneurship
- Customer Success & Product Development
- Financial Services & Business Operations
- Technology Adoption & Digital Transformation
norgordjacob@gmail.com